Stop Asking Employees to Think Like Owners

Do any of you remember that Vitamin C song, Graduation? Anyway, I’ll never forget it. It was the summer between my sophomore and junior year of high school. I had just been bestowed with a “new to me” 1996 F-150 short cab with an eight-foot bed that officially became my work truck for the summer. It had the stereotypical RIDGID Tools toolbox strapped up against the back of the cab with heavy-duty bungee cords, and like every teenager who suddenly had keys in his pocket, I was convinced this was the summer I was going [...]