Building Resilience: Staying Sharp When the Pressure and the Heat is On
Building Resilience: Staying Sharp When the Pressure (and the Heat) is On There’s a specific kind of quiet that happens right before the chaos hits. You know the one. It’s that early morning windshield time where the coffee is still hot, the van is still organized, and the sun is just starting to peek over the horizon. You look at your schedule and you see it: the stack of calls that shouldn't be possible, the emergency repairs for customers who were already frustrated yesterday, and the humidity that’s already starting to climb. In this industry, [...]










