Mastering the Friday Decompress: How to Actually Leave the Job at the Door
Mastering the Friday Decompress: How to Actually Leave the Job at the Door You’ve finished the last ticket. You’ve fought the Friday traffic. You’ve probably had three conversations with a distributor about a part that "should have been there Thursday," and you’ve definitely handled at least one customer who thinks their AC repair is more urgent than your need to see your family. You pull into the driveway. You put the truck in park. And then... you just sit there. Your hand is on the door handle, but you don't pull it. Why? Because while [...]
Why Authentic Field Videos Will Change the Way You Close More Jobs
Why Authentic Field Videos Will Change the Way You Close More Jobs I was sitting in the Telluride the other day, doing a little bit of windshield time between meetings, stopped for a quick break and was just scrolling through the feed. I saw two different posts for HVAC companies back-to-back. The first one was beautiful. High-production value, slow-motion shots of a pristine van, a guy in a perfectly pressed uniform with a smile that looked like it belonged on a toothpaste commercial, and some stock music that sounded like a corporate training video. It [...]
7 Mistakes You’re Making with Trade Leadership (and How to Fix Them)
7 Mistakes You’re Making with Trade Leadership (and How to Fix Them) I was sitting in the office the other day—same little "war room" vibe—1/4 zip on, blue reflective shades dialed, cigar lit, and a glass of something smooth in reach. Boss mode? Always. But here’s the difference: I’m not running a fleet of trucks or managing a bench of field techs. I’m on the distribution side. I’m the Account Executive that’s in and out of contractor shops, leaning on the counter, riding windshield time between calls, and hearing what’s really going on. And when [...]
Ramblin’ Rhyno Reflections: From the Ditch to the Boardroom with Julian Scadden
Ramblin' Rhyno Reflections: From the Ditch to the Boardroom with Julian Scadden Episode 179 – HVAC R&D Podcast Guest: Julian Scadden, CEO of Nexstar Network Location: HVAC R&D Studio Watch the Full Episode: YouTube Link I was driving between customer meetings the other day, listening back to my conversation with Julian Scadden to make sure I hadn’t missed any key points or details during the editing process. You know how that goes. Sometimes when you’re replaying an episode on the road, something pops out at you the second time around. And with Julian’s story, that’s [...]
Building Resilience: Staying Sharp When the Pressure and the Heat is On
Building Resilience: Staying Sharp When the Pressure (and the Heat) is On There’s a specific kind of quiet that happens right before the chaos hits. You know the one. It’s that early morning windshield time where the coffee is still hot, the van is still organized, and the sun is just starting to peek over the horizon. You look at your schedule and you see it: the stack of calls that shouldn't be possible, the emergency repairs for customers who were already frustrated yesterday, and the humidity that’s already starting to climb. In this industry, [...]
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