From Truck Roll to Trust Builder: How Smart Contractors Use Video in the Field
From Truck Roll to Trust Builder: How Smart Contractors Use Video in the Field I was sitting at a distribution counter last week, watching a tech scroll through his phone. He was trying to show the counter guy a blurry, zoomed-in photo of a data plate that looked like it had been recovered from the bottom of the ocean. We’ve all been there. Our phones have become the most important tool in the bag, right next to the manifold gauges and the 11-in-1. We use them for everything: snapping photos of bad heat exchangers, texting [...]
The Counter Talk: How to Stop Being Just a Customer and Start Being a Partner
The Counter Talk: How to Stop Being Just a Customer and Start Being a Partner Happy Saint Patrick's Day #TradeCrew! I’m Rhydon, Ramblin’ Rhyno when I’m writing like this, and if you’ve spent any time in this industry, you know exactly what 6:30 AM smells like. It smells like diesel exhaust, lukewarm gas station coffee, and the unique, dusty scent of an HVAC supply house. It’s that window of time before the phones start blowing up, when the world is still quiet enough to hear the hum of the warehouse forklift in the back. I’ve [...]
Why Your Story Matters: Navigating State HVAC Policy with Todd Titus of HARDI
EP 175 | Why Your Story Matters: Navigating State HVAC Policy with Todd Titus of HARDI Episode Details Podcast: HVAC R&D Episode: 175 Guest: Todd Titus, Director of State Government Affairs at HARDI Location: AHR Expo, Las Vegas – Day 2 Watch/Listen: YouTube Link Walking the floor at the AHR Expo is always a bit of a sensory overload. You’ve got thousands of people, the hum of heavy machinery, and more shiny new tools than a guy knows what to do with. But amidst all the tech and the handshakes, there’s a conversation happening that [...]
The Hidden Profit Killer in HVAC Service Calls: Communication Breakdowns
The Hidden Profit Killer in HVAC Service Calls: Communication Breakdowns I was hanging out at a distribution counter last week, watching the morning rush, and I saw a tech who looked like he’d just gone twelve rounds with a heat exchanger and lost. He wasn’t mad about the equipment. He was mad about the phone. He’d spent forty-five minutes in a crawlspace, caught the cracked heat exchanger, took a grainy photo, and then spent the next two hours playing phone tag with a homeowner who was stuck in "important meetings." By the time the homeowner [...]
The Pro is the Hero: Field Notes from AHR with Resideo’s Jamie Quanrud (Episode 174)
Episode 174: Training is the Engine Podcast: HVAC R&D Guest: Jamie Quanrud, Learning Solutions Manager at Resideo Location: AHR Expo Listen here: Spotify – Episode 174 AHR is loud. Not just decibels-loud… but ideas loud. You’ve got shiny equipment, big claims, bigger screens, and about a million conversations happening at once. Everyone’s trying to show you “the future of HVAC.” And yeah—some of it’s legit. But here’s the thing I keep coming back to when I’m walking that floor with the TradeCrew… None of it matters if the tech doesn’t feel confident using it. That’s [...]
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